Expected Conduct of Radio Operators:

STANDARD OPERATING PROCEDURES

Radio Rooms

Expected Conduct of Radio Operators:

The primary responsibility for the Radio Room is security and safety of staff. Operational related communications are secondary. The operators need to bear this in mind and act accordingly. It is essential that all users perceive the service as a professional one that they can trust.

The Radio Operators must therefore:

·       Be form but polite at all times

·       Arrive on duty groomed as expected for staff

·       Maintain an organized and clean workspace

·       Always be vigilant

·       Not leave the workplace without a replacement

·       Not engage in discussions about radio policies, procedures etc. with users but direct this to ICT or in their absence the security officer on duty.

1.    Arriving on Duty:

·       Arrive on duty on time, every time

·       Ensure there is time for a proper handover prior to shift change.

·       Ensure all relevant information from the previous shift is passed on in the handover.

·       If there are any unsettled or unclear issues make sure you clarify all information related to this and address them promptly.

·       Make sure that all the radio room equipment is working properly.

·       Report any problem/fault to in charge.

2.    Finishing the Shift:

·       Make sure that you have briefed your colleague on all vehicles that you have checked during your shift.

·       Make sure that all the messages received will be followed up by the relieving radio operator.

·       Both radio operators, on change over, shall sign the voice log or complete the Database as applicable.

·       After signing (completion) the relieving radio operator on shift will be responsible from that point onwards.

·       Report any irregularities to radio room supervisor or safety in charge.

3.    While on Duty:

·       Vehicle tracking:

                                                             i.      Make sure that vehicle tracking is done according to procedures and respect strict timing for contacts. All contacts with vehicles must be logged in the vehicle tracking sheet.

                                                          ii.      All “closed” vehicle tracking movements must be saved to Data Base or saved and put in the relevant folder if no database installed.

·       Voice Logs:

                                                             i.      All messages received either by phone or radio should be logged before being dispatched.

                                                          ii.      All outgoing sat phone calls should be logged in an appropriate sheet.

                                                       iii.      All contacts should mainly be on. If the vehicle or staff has unserviceable radio equipment other means of communication must be tried, i.e. mobile phone, sat phone until the fault is repaired.

                                                       iv.      All telephone calls should be logged or entered in the database or manual record as applicable.

·       Radio Checks:

                                                             i.      Radio checks are necessary for a number of safety reasons. First of all to test that the equipment is working but also to ensure staff are contactable.

                                                          ii.      The security officer defines the schedule for the radio checks.

                                                       iii.      The standard pattern is as follow:

Phase	Daily HF	Daily VHF	Weekly VHF
I	All offices		All staff
II	All offices	Sec focal point	All staff
III	All offices	All staff	All staff
IV	All offices	All staff	All staff
V	All offices	All staff	All staff

INTRODUCTION OF FIRE FIGHTING COURSES

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date: _____________                                                    Ref no. __________________

iNTRODUCTION OF Fire Fighting Courses

1 DAY COURSE (minimum)

INTRODUCTION OF basic fire fighting

In this course participants will gain insight in the basic firefighting, the kinds of fire and causes of fire.

ENROLLMENT Fee: 10,000/- & 5,000/- Rupees.

COURSE CONTENT

We have been trained persons in the field of fire hazards and firefighting and prevention, for life safety. In this one-day course participants will learn the basics of the fire hazards and prevention. They will gain insight into the complete basic firefighting methods, and gains to knowledge about the life threaten situations.  Understanding the basics of fire hazards is of great importance for anyone working in factories, offices, schools, and home etc. By means of theoretically solid but not extremely detailed lectures participants will learn to understand the basic and necessary points of the fire causes, operation and prevention.

TARGET AUDIENCE

This course has been developed for the lower staff, house members and who are new to the firefighting department, professionals and non-professionals who are working in fire department or industry, office and others.

LEARNING OBJECTIVES

·        Definition of Fire

·        Kinds of Fire

·        Causes of Fire

·        Introduction of Fire Extinguishers

·        Kinds of Fire Extinguishers

·        Uses of Fire Extinguishers

PROGRAMME

The day will begin with an introduction of RB Consultancy Corner and the participants. Additionally, the influence of relevant economical and societal factors for the sector will be discussed. Next, the manner in which fire can be control on initial stage will be explained, in order to clarify the kinds and causes of fire, which will be explained subsequently. An advance case will provide more insight in this process. 

After the lunch, about fire extinguishers will be addressed, and tell them how to use the fire extinguishers. After which participants will divided in many groups, for practical.

 Finally, after the evolution form the class should be closed.

SOP Staff Responsibilities:

STANDARD OPERATING PROCEDURES

Staff Responsibilities:

1.    Radio Operators:

Under the general supervision staff, the Radio Operators performs the following duties.

a)    Maintain radio contact with all stations and vehicles under their responsibility.

b)   Ensure efficient communications and information flow for all staff and vehicles;

c)    Communicate with all applicable networks and relevant in the region/ area ensuring radio communications for operational and security purposes.

d)   Log all communications and dispatch them without delay to the receiving officer or stations.

e)    Keep all necessary messages sent/received by communications systems strictly confidential.

f)     Ensure that all network users are complying with proper radio procedures and that call signs, etc.

Advice radio room supervisor immediately on faults in the telecommunication networks and undertake all necessary action to provide a prompt reestablishment of service

SOP Staff responsibility

STANDARD OPERATING PROCEDURES

.   

Staff Responsibilities: 

1.    ICT Officer:

a)    Overall supervision of the radio room.

b)   Supervise preparation of guidelines and Standard Operating Procedure (SOP) for the radio room operation.

c)    Provide technical support as required.

d)   Can delegate part of their functions to one or more radio room staff. 

1

.    Radio room Supervisor:

Under the supervision of ICT Officer has responsibility for the following:

a)     Directly supervise and train radio room staff

b)   Liase with radio rooms to establish contact information databases such as call signs, sel-calls and telephone numbers.

c)    Assess status of the radio rooms and recommend upgrades to MOSS/MISTS compliance.

d)   Institutionalize Standard Operating Procedure for radio room.

e)    Ensure proper use of radios and procedures.

STANDARD OPERATING PROCEDURES Staff Responsibilities:

STANDARD OPERATING PROCEDURES

Radio Rooms

Staff Responsibilities:

1.    Security Officer:

a)    Security Officer(s) should be understood as staff designated as Security Officer(s) or the Security focal Point.

b)   The security officer is required to be contactable at all times and is responsible to ensure that the radio room is informed on how to contact them. At least two different means of contact should be available at all time.

c)    In the unlikely event that the Security officer is not reachable during an emergency, the radio room will then report directly to the Emergency Co-ordination and Head of Office, and also inform the officer on duty.